We're Here for You

At Maison Aurélian, your experience is our highest priority. Whether you have a question about a product, need help with an order, or simply want to share your thoughts — we’re here to listen and support you every step of the way.
Our dedicated customer care team is committed to providing thoughtful, timely, and personalized service. You can expect responses rooted in kindness, clarity, and a genuine desire to help. Because luxury isn’t just how our products feel — it’s how we treat our customers, too.
Need assistance?

Reach out to us using the form below or email us directly at [your support email]. We aim to respond within 24–48 hours, Monday through Friday.

Return policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:
  • Be in its original condition
  • Be unused, unworn, and unopened
  • Include all original tags and packaging
  • Be accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, please contact us at contact@lamaisonaurelian.com
Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return address:
[ENTER RETURN ADDRESS HERE]

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us within 48 hours at contact@lamaisonaurelian.comso we can make it right as soon as possible.

Exceptions – Non-Returnable Items

We are unable to accept returns for the following:
  • Opened or used personal care products (for hygiene reasons)
  • Perishable goods (e.g., food, flowers, or plants)
  • Custom or personalized items
  • Gift cards
  • Sale items
  • Hazardous materials, flammable liquids, or gases
Not sure if your item qualifies? Contact us before placing your order.

Exchanges

Want to exchange an item? The fastest way is to return your original item once it’s approved, and place a new order for the item you want.

EU Right of Withdrawal (14 Days)

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
As with standard returns, your item must be unused, in its original condition, with tags and packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know if it’s been approved.
If approved, you’ll be refunded via your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at contact@lamaisonaurelian.com.